SYSTEM FOR CONCURRENT OPTIMIZATION OF BUSINESS ECONOMICS AND CUSTOMER VALUE

摘要

A computer-implemented system and method for an airline to enhance customers' experience. A computer-implemented service is operated that delivers to a customer an option to fly on up to n of m selected flights, where m and n are whole numbers and n

主权项

1. A computer-implemented system comprising:
a. a data processor configured to store in a computer-readable data store data representing, with respect to a product offering by a company, at least one option for said product offering and a price for each said option; b. an interactive system configured to selectively present to the customer a display of each of said options and receive decisions of the customer about said presented options including an indication of a price the customer is willing to pay for each said option; c. a data processor configured to record information pertaining to said decisions selection by the customer in a computer-readable data store; d. a data processor configured to:
(i) receive operational data pertaining to the operation of said company,(ii) having access to a plurality of event response algorithms, and(iii) in response to receiving the received operational data indicating the occurrence of at least one post-transaction event after the customer has input its decisions about the presented options selected from a group of predetermined potential events, and in accordance with said decisions of the customer said selection and operational data of said company, execute a corresponding event response algorithm to optimize together values for at least the customer and the company.