发明名称 |
Monitoring of computer events and steps linked by dependency relationships to generate completed processes data and determining the completed processes data meet trigger criteria |
摘要 |
A data processing system (1) is programmed with an interface (2) for capturing events which arise, and a process engine (3) for automatically monitoring captured events to identify completion of steps, each comprising a plurality of events linked by dependency relationships; and to identify completion of processes, each comprising a plurality of steps linked by dependency relationships. Software functions (5) execute in response to output of the process engine (3). The process engine (3) processes events to recognize a plurality of potential steps, but terminates other potential steps when completion of a step is determined. The process engine (3) processes steps to recognize a plurality of potential processes, but terminates other potential process when completion of a process is determined. The dependency relationships include Boolean AND operators and Boolean OR operators. There is a discrete start event for each step and a discrete start step for each process. The engine executes a plurality of processes simultaneously, applying captured events in real time to relevant steps, some events being applied to a plurality of steps. |
申请公布号 |
US9229769(B2) |
申请公布日期 |
2016.01.05 |
申请号 |
US201414220267 |
申请日期 |
2014.03.20 |
申请人 |
VERINT AMERICAS INC. |
发明人 |
Schnurr Christopher;Maurer Frank |
分类号 |
G06F9/46;G06F17/30;G06F9/48;G06F11/34;G06F21/55 |
主分类号 |
G06F9/46 |
代理机构 |
Meunier Carlin & Curfman |
代理人 |
Meunier Carlin & Curfman |
主权项 |
1. A data processing system comprising a processor, a memory, and a storage device, wherein the processor comprises;
an interface for capturing user interaction events which arise in the system, a process engine for automatically monitoring the user interaction events to:
identify completion of steps, each of the steps comprising a plurality of events of the user interaction events, wherein the plurality of events are linked by a first set of dependency relationships; andidentify completion of processes, each of the processes comprising a plurality of the steps, wherein the plurality of steps are linked by a second set of dependency relationships,generate process data from the completed processes for transference to a trigger engine; the trigger engine for receiving and processing the process data to:
determine whether at least one of the completed processes meet one of a plurality of trigger criteria;in response to the at least one of the completed processes meeting a trigger criteria, call a software function; a database manager for saving the process data generated by the process engine; a reporting engine for generating reports according to the saved process data, wherein the interface comprises means for capturing an event by querying an operating system for display controls, receiving a list of controls from the operating system, applying a pattern signature to a returned list to identify a target control, making a query to the operating system concerning the target control, and receiving a response with data for the target control. |
地址 |
Alpharetta GA US |