| 发明名称 |
METHOD AND SYSTEM FOR PROVIDING SEMANTICS BASED TECHNICAL SUPPORT |
| 摘要 |
A method and system for providing semantics based technical support. The embodiments herein relates to providing semantics based technical support, and more particularly to providing semantics based technical support based on available knowledge sources and similarity of technical support issues. Embodiments disclosed herein provide users with requisite information in real time while an issue is being reported. |
| 申请公布号 |
US2015378985(A1) |
申请公布日期 |
2015.12.31 |
| 申请号 |
US201414507838 |
申请日期 |
2014.10.07 |
| 申请人 |
Prasad Dhanyamraju S U M;Prakash K Satya Sai;Chacko Simy;Ramaraju Sekhar;Sholayyappan Shiva |
发明人 |
Prasad Dhanyamraju S U M;Prakash K Satya Sai;Chacko Simy;Ramaraju Sekhar;Sholayyappan Shiva |
| 分类号 |
G06F17/27 |
主分类号 |
G06F17/27 |
| 代理机构 |
|
代理人 |
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| 主权项 |
1. A method for providing semantics based technical support to a user, the method comprising of
indexing contents of a bug repository by a semantic recommendation engine; indexing contents at least one knowledge source by the semantic recommendation engine; mapping the indexed contents of the bug repository to the indexed contents of the at least one knowledge source by the semantic recommendation engine; mapping historical bugs to solutions for the historical bugs by the semantic recommendation engine; and providing a recommendation to the user by the semantic recommendation engine based on the mapping, on the semantic recommendation engine detecting the user reporting a query. |
| 地址 |
Hyderabad IN |
