发明名称 Method and Apparatus For Augmenting Communication Sessions Using Contextual Information
摘要 Systems and methods for establishing and conducting communication sessions augmented by contextual information. A call originator initiates a request to establish a communication session. The endpoint furnishes information identifying the call originator and intended call recipient(s). The method receives the request from the call originator and retrieves contextual information relating the call originator to the intended call recipient. If no contextual information has yet been derived, the contextual information is generated from data attributes available from one or more social networking sites. In some embodiments, the method generates the contextual information according to a set of rules and, if applicable, user preferences. The method handles the call request based on at least one of a set of rules, user preferences, and scheduling input received from the intended recipient responsive to receipt of the contextual information. The contextual information is accessible to some or all participants before and during the communication session.
申请公布号 US2015381803(A1) 申请公布日期 2015.12.31
申请号 US201414318376 申请日期 2014.06.27
申请人 Avaya Inc. 发明人 Klemm Reinhard
分类号 H04M3/428;G06Q50/00;H04M3/42 主分类号 H04M3/428
代理机构 代理人
主权项 1. A computer implemented method comprising: receiving a request from a call originator to establish a communication session between the call originator and an intended call recipient; retrieving contextual information relating the call originator to the intended call recipient; initiating display of at least some of the retrieved contextual information to at least one of the call originator and the intended call recipient; and one of scheduling and establishing the requested communication session.
地址 Santa Clara CA US