发明名称 Methods, systems, and computer-readable media for generating a report indicating job availability
摘要 Methods, systems, and computer-readable media provide for generating a report indicating job availability. According to embodiments, a method for generating a report indicating job availability is provided. According to the method, a selected assignment group is displayed. A number of status messages received by a technician in the selected assignment group is displayed. The status messages indicate that no jobs are available for the technician. An amount of lost time associated with the technician in the selected assignment group is determined. The lost time includes a difference between a time at which the technician received one of the status messages and a time at which the technician is dispatched to a next job. The amount of lost time associated with the technician in the selected assignment group is displayed.
申请公布号 US9224114(B2) 申请公布日期 2015.12.29
申请号 US201313758249 申请日期 2013.02.04
申请人 AT&T Intellectual Property I, L.P. 发明人 Ingman Robert;Cole Robert;Miller Richard
分类号 G06F7/00;G06Q10/06 主分类号 G06F7/00
代理机构 Hartman & Citrin LLC 代理人 Hartman & Citrin LLC
主权项 1. A method for generating a report indicating job availability, comprising: receiving, by a processor, a selection of an assignment group from a plurality of assignment groups, each of the plurality of assignment groups representing a geographic area, the report being limited to the assignment group; displaying, by the processor in the report, the assignment group; determining, by the processor, a quantity of status messages received by a technician in the assignment group, each of the status messages expressly notifying the technician that no jobs are available for the technician; displaying, by the processor in the report, a first numeric value of the quantity of the status messages received by the technician in the assignment group; determining, by the processor, an amount of lost time associated with the technician in the assignment group, the lost time comprising a difference between a time at which the technician received one of the status messages and a time at which the technician is dispatched to a next job; displaying, by the processor in the report, a type of the next job the technician is dispatched to after receiving the one of the status messages; and displaying, by the processor in the report, a second numeric value of the amount of the lost time associated with the technician in the assignment group, the report comprising a spreadsheet-formatted report having a plurality of rows, each of the plurality of rows specifying one of a plurality of technicians, the first numeric value corresponding to the one of the plurality of technicians, and the second numeric value corresponding to the one of the plurality of technicians.
地址 Atlanta GA US