Image forming apparatus capable of transmitting repair request, method of controlling the same, and storage medium

摘要

An image forming apparatus that prompts, when instructed by a user to transmit a repair request, the user to perform repair work before it actually transmits the repair request to an external apparatus. A console section receives an instruction for transmitting a repair request for repairing the image forming apparatus to the external apparatus from a user. Upon receipt of the instruction, the console section displays an operation screen indicating a repair operation that the user should perform. When the display unit displays the operation screen and the console section receives from the user the instruction for transmitting the repair request to the external apparatus again, a CPU causes the repair request to be transmitted to the external apparatus.

主权项

1. An image forming apparatus that is capable of communicating with an external apparatus via a network, comprising:
a reception unit configured to receive from a user an instruction for transmitting a repair request for repairing the image forming apparatus to the external apparatus; a determination unit configured to determine, when said reception unit receives the instruction from the user, a specific repair operation that the user should perform from among a plurality of repair operations, based on a state of the image forming apparatus; a display unit configured to display a notification screen for notifying the user of the specific repair operation determined by said determination unit, wherein the notification screen displays not only the specific repair operation but also a transmission button for transmitting the repair request to the external apparatus; and a transmission unit configured to transmit the repair request to the external apparatus, when the transmission button displayed on said display unit is depressed by the user.