Method for logging of a remote control session

摘要

A method for logging of a remote control session, for use in a remote control system comprising a session initiator operable to initiate a remote control session having a session identifier between a first computer and a second computer and a generator for generating a secure data structure comprising a data structure identifier, the method comprising the steps of: in response to generation by the generator of the secure data structure, initiating an associated first remote control session having a first session identifier; capturing data associated with a remote control function executable by a first computer for control of the second computer during the remote control session; obtaining the data structure identifier; and using the data structure identifier and the first session identifier to store the captured data in the secure data structure associated with the remote control session.

主权项

1. A method for logging of a remote control session, for use in a remote control system comprising
a session initiator operable to initiate the remote control session having a session identifier between a first computer and a second computer and a generator for generating a secure data structure comprising a data structure identifier,the method comprising:
in response to the generation, by the generator, of the secure data structure following an error on the second computer, initiating an associated first remote control session having a first session identifier; capturing command data associated with a remote control function executable by the first computer for control of the second computer during the remote control session, the command data being associated with both a command and also data associated with processing the command for correcting the error including on-screen activity associated with the command, an identifier associated with the command, and annotation data indicating data associated with the error and a successful fix; obtaining the data structure identifier for the secure data structure generated by the generator; and using the data structure identifier and the first session identifier to store the captured command data in the secure data structure associated with the remote control session, wherein the captured command data within the secure data structure cannot be overwritten.