| 发明名称 |
INTELLIGENT RESOURCE MANAGER SERVICE RECOVERY INCLUDING REQUEST RETRANSMISSIONS |
| 摘要 |
A system for providing media services on behalf of a customer contact center includes: a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: transmit and receive signaling messages to and from a control server over an established data network connection; in response to the signaling messages, invoke a media device for transmitting media to an end-user device; detect loss of the data network connection; identify a configurable parameter for determining whether a failed message transmission should be retried; and in response to determining that the failed message transmission should be retried, re-transmitting the failed message to the control server. |
| 申请公布号 |
US2015365370(A1) |
申请公布日期 |
2015.12.17 |
| 申请号 |
US201514741251 |
申请日期 |
2015.06.16 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
GVILDYS PAUL;MADHAVAN VINOD;MEHROTRA GAURAV;LUM HENRY;RISTOCK HERBERT WILLI ARTUR;EDLABADKAR ATUL |
| 分类号 |
H04L12/58;H04L29/08;G06Q30/00;H04L12/26 |
主分类号 |
H04L12/58 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A system for providing media services on behalf of a customer contact center, the system comprising:
a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
transmit and receive signaling messages to and from a control server over an established data network connection;in response to the signaling messages, invoke a media device for transmitting media to an end-user device;detect loss of the data network connection;identify a configurable parameter for determining whether a failed message transmission should be retried; andin response to determining that the failed message transmission should be retried, re-transmitting the failed message to the control server. |
| 地址 |
Daly City CA US |
