PERFORMANCE SALES TRACKING FOR A BUSINESS

摘要

A computer-implemented method to automate sales performance analysis for a business is described. Voice over internet protocol (VoIP) data related to the business is observed. The observed VoIP data may be compared with at least one metric associated with the business. The metric may be based at least in part on one or more point of sale metrics, personnel metrics, or profit metrics of the business. The method may determine if the observed VoIP data satisfies the one or more metrics associated with the business. At least one personnel associated with the business may be alerted based at least in part on the determining.

主权项

1. A computer-implemented method to automate sales performance analysis for a business, comprising:
observing voice over internet protocol (VoIP) data related to the business, the VoIP data comprising at least one of a call-length time, a calling number, a call origination, a call destination, a call volume, or a call metadata; comparing the observed VoIP data with at least one metric associated with the business, the metric based at least in part on one or more point of sale metrics, personnel metrics, or profit metrics of the business; and determining if the observed VoIP data satisfies the one or more metrics associated with the business; and alerting at least one personnel associated with the business based at least in part on the determining.