Method of Routing Voice Calls

摘要

The invention presents a method of routing voice calls. In one embodiment, the method includes the steps of a routing system receiving a request for preparing/updating a routing rule based on a Source Number and a Destination Number (DN). The routing system sends an access number to the user. A call handling system receives a call from the user to the access number, identifies the user by the user's Source Number or Caller ID, requests the Destination Number from the routing system based on the Source Number or Caller ID Routing. Then, the call handling system connects the User and the Recipient.

主权项

1. A method of routing voice calls from a user at a source number through a call management system comprising a routing system and a call handling system to a recipient at a destination number, comprising the steps of:
a) the routing system receiving a call arrangement request from a user at a source number, the call arrangement request comprising at least a destination number for a recipient; b) the routing system assigning a routing rule to the call arrangement request; c) the routing system assigning an access number to the call arrangement request; d) the routing system sending the access number to the user; e) the call handling system receiving a call made by the user to the access number; f) the call handling system identifying the call; g) the call handling system sending a request for the destination number for the call from the routing system; h) the routing system retrieving the destination number for the call in response to the request from the call handling system using the routing rule; i) the routing system sending the destination number for the call to the call handling system; and j) the call handling system using the destination number received from the routing system to connect the call of the user on the access number to the recipient at the destination number.