摘要 |
A method for communication management includes receiving at least one keyword and receiving a replay time span input. Further, the method includes receiving a plurality of communication inputs including at least a first communication input and a second communication input, monitoring at least the first communication input and second communication input for the at least one keyword, and determining an instantiation of the at least one keyword in at least one of the first communication input and second communication input. Additionally, the method includes associating the determined instantiation with one of the first communication input and second communication input, and providing at least a portion of the communication associated with the determined instantiation based on the replay time span input responsive to the instantiation. |
申请人 |
NUANCE COMMUNICATIONS, INC. |
发明人 |
DAWSON, CHRISTOPHER, JAMES;FINN, PETER, GEORGE;HAMILTON, II, RICK, ALLEN;LANGFORD, JOHN, STEVEN |