| 发明名称 |
Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center |
| 摘要 |
The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing a telephone communication between a customer and a contact center to determine early termination of a telephonic communication.
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| 申请公布号 |
US2009103699(A1) |
申请公布日期 |
2009.04.23 |
| 申请号 |
US20080286256 |
申请日期 |
2008.09.29 |
| 申请人 |
CONWAY KELLY;BROWN DOUGLAS;WARFORD ROGER;GUSTAFSON DAVID;DANSON CHRISTOPHER |
发明人 |
CONWAY KELLY;BROWN DOUGLAS;WARFORD ROGER;GUSTAFSON DAVID;DANSON CHRISTOPHER |
| 分类号 |
H04M11/00 |
主分类号 |
H04M11/00 |
| 代理机构 |
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代理人 |
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| 主权项 |
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