| 摘要 |
The present invention relates to controlling progress of a dialogue session. The dialogue session is initiated by a calling Interactive Voice Response (IVR) either with a called IVR or with a called Voice Mail System (VMS). Various progress detectors are provided at the calling IVR to detect the progress at one or more steps of the dialogue session. Further, appropriate actions are executed based on the detected progress, for controlling the progress of the dialogue session. The detected progress is reported to a master application connected to the calling IVR. The master application controls the dialogue session based on the reported progress.
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