METHODS AND SYSTEMS FOR MEASURING ONLINE CHAT PERFORMANCE

摘要

Methods and systems for measuring chat performance are described. Certain users accessing a website are inhibited by a chat system from receiving online chat service, while other users are provided with online chat service, wherein users can textually communicate with another entity. Optionally, the chat system causes web beacons or other activity trackers to be downloaded to terminals associated with website visitors. The beacons provide website activity information for respective users. The chat system or another system monitors and processes the website activity information, to determine or provide information for determining chat performance.