| 摘要 |
Systems and methods for dynamic allocation of agents for a network, which in one embodiment among many, can be broadly summarized by a representative method of receiving network data for a given time interval, where the network data is related to calls between users of the network and agents having agent-profiles that worked during the first time interval; determining a desired number of agents to work during another time interval based at least in part on the profiles of the agents that worked in the network during the given time interval; and assigning a group of agents to work during the other time interval, where the number of agents in the group is equal to the desired number. Another embodiment can be described as a dynamic agent allocator system that has logic configured to receive network data for a given time interval, where the network data is related to calls between users of the network and agents having agent-profiles that worked during the first time interval; logic configured to determine a desired number of agents to work during another time interval based at least in part on the profiles of the agents that worked in the network during the given time interval; and logic configure to assign a group of agents to work during the other time interval, where the number of agents in the group is equal to the desired number.
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