Communication service provider that controls an access interface of an access provider where the access interface is located at a customer premise

摘要

A communication service provider transfers an access request to an access provider to support a service for a customer. The communication service provider receives an authentication code and a corresponding authorized action from the access provider and distributes the authentication code to service provider personnel authorized to initiate the corresponding authorized action. In response to an input by the service provider personnel, a control system transfers an action request to an access interface at the customer premise wherein the access interface performs the corresponding authorized action based on the authentication code and the corresponding authorized action.