发明名称 |
Identifying caller preferences based on voice print analysis |
摘要 |
A call directing system receives an incoming call from a caller. The caller is prompted to speak, thus enabling a prosody analyzer to generate an analysis of a prosody of the caller's voice. This analysis provides a basis for generating a caller profile that describes caller preferences of the caller. Based on the analysis of the prosody of the caller's voice and the generated caller profile, the call is directed to a particular call recipient.
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申请公布号 |
US8532268(B2) |
申请公布日期 |
2013.09.10 |
申请号 |
US201213552245 |
申请日期 |
2012.07.18 |
申请人 |
JAISWAL PEEYUSH;NARAYAN NAVEEN;INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
JAISWAL PEEYUSH;NARAYAN NAVEEN |
分类号 |
H04M1/64 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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