Time, Place and Need Information Based Optimization System for Customer Service

摘要

A method, a data network arrangement, a computer program product and a server accomplish a service platform. The service platform has several customer interfaces whereby the customer can request a service in the service platform. The service platform prioritizes the received customer requests based on the prioritization value given to different customer events. A customer servant sees the customer requests in the order of importance that is based on the given prioritization value of each customer event. By utilizing the service platform the customer servant can concentrate on serving the customer requests in order of importance.

主权项

1. A service order prioritization method comprising:
a software implemented service prioritization platform residing in a server checking periodically inputs of at least two media interfaces of different kinds connected to the service prioritization platform; the service prioritization platform classifying a detected real-time customer interface input received from one of the media interfaces to a priority class of a plurality of classes by utilizing a predetermined priority value which has been defined for all possible customer interface inputs; the service prioritization platform arranging all received customer interface inputs in an order of importance by utilizing the priority class of the plurality of classes of the detected customer interface inputs; and the service prioritization platform showing the detected customer interface inputs in the order of importance in a feed window of a data processing apparatus of a customer servant.