Methods and Systems for Utilizing Subject Matter Experts in an Online Community

摘要

A disclosed method recommends a social contact in an online community for a business entity. The method is performed by one or more servers. A first posting is received at a website for the online community. The first posting is from a first user and poses a first question. The first posting is categorized as pertaining to a first subject matter area. A second posting is received at the website. The second posting is from a subject matter expert for the first subject matter area and is responsive to the first question. A third posting is identified that was previously received at the website from a second user. The third posting is categorized in the first subject matter area and has a responsive fourth posting provided by the subject matter expert. The method recommends that the first user contact the second user regarding the first subject matter area.

主权项

1. A method of recommending a social contact in an online community for a business entity, performed at a server having one or more processors and memory, the method comprising:
receiving a first posting at a website for an online community, wherein the first posting is from a first user and the first posting poses a first question; categorizing the first posting as pertaining to a first subject matter area relevant to the business entity; receiving a second posting at the website, wherein the second posting is from a subject matter expert in the first subject matter area and the second posting is responsive to the first question; identifying a third posting previously received at the website from a second user, wherein the third posting is categorized in the first subject matter area and has a responsive fourth posting provided by the subject matter expert; and recommending that the first user contact the second user regarding the first subject matter area.