Dynamic help information

摘要

Dynamic help information is provided by receiving unit, configured to receive at least one operation of a user and to obtain the user's operation history, where the operation history includes at least one operation; a determining unit, configured to determine the corresponding help information according to the user's operation history; and an information obtaining unit, configured to obtain said corresponding help information. Assistance in providing help information is also provided, comprising: an operation capturing unit, configured to capture and send at least one operation of a user; and an information displaying unit, configured to receive and display the help information corresponding to the user's operation history, where the operation history includes at least one operation. With the apparatuses and method of this invention, the pertinent help information can be dynamically provided for users according to user's operation history.

主权项

1. An apparatus for providing help information, comprising:
a microprocessor coupled to a memory, wherein the microprocessor is programmed to obtain dynamic help to convey to a user of a browser on a client independent of code of a webpage of a web application for display on the client, by implementing:
a receiving unit that receives, from the client, at least one operation of a user and obtains an operation history associated with the user, wherein the operation history includes the at least one operation;an operation capturing unit that identifies a web application with which the user is interacting;a determining unit, on a server that includes code for the webpage of the web application to be displayed by the client, that determines appropriate help information based upon the obtained operation history and a current operation of the user by determining if a conflict exists between the current operation of the user and the at least one operation of the user from the user history and mapping a tuple indicating a scenario of the identified web application and step within the scenario to a tuple of help information selection and manner of display including a script; andan information obtaining unit that obtains the help information from a help repository that stores help information associated with the webpage.