Sentiment analysis

摘要

Data is received from multiple data sources. At least one of the data sources is an active audio or video communication. The received data is analyzed by extracting instances of a keyword from the received data and analyzing contextual data near the keyword. Sentiment about the extracted keyword is gauged based on the contextual data. The derived sentiment data from the multiple data sources is aggregated, and an aggregated view of the derived sentiment data is presented.

主权项

1. A method for analyzing received data, the method comprising:
using at least one processor to perform: receiving data from multiple data sources, wherein at least one of the data sources is an active audio or video communication, the active audio or video communication being a live bi-directional communication between a plurality of devices; analyzing the received data by extracting instances of a keyword from the received data and analyzing contextual data near the instances of the keyword; deriving sentiment data about the keyword based on the contextual data; aggregating the derived sentiment data from the multiple data sources; and presenting an aggregated view of the derived sentiment data to a user, wherein the aggregated view includes an active call section corresponding to the live bi-directional active audio or video communication, the active call section including an icon corresponding to the keyword in a case that the keyword is mentioned by a party to the live communication other than the user, wherein, selecting the icon causes a control to be presented enabling adjustment of the party's sentiment towards the keyword and causes at least a portion of the contextual data to be presented, wherein an alert is issued when a sentiment threshold for the keyword is reached, and wherein the active call section is configured to receive a command to perform at least one of: toggling between analyzing and not analyzing the received data from the active audio or video communication; and defining an additional keyword during the active audio or video communication.