SYSTEMS AND METHODS FOR HOSPITALITY SERVICES USING BEACONS

摘要

Systems and methods are provided for facilitating hotel services using beacons. Communications between a mobile device of a hotel guest and one or more beacons in or around the hotel may be used to determine the location of the hotel guest. Hotel services may be provided to the hotel guest based on the determined location and/or other information such as user preferences or calendar information. Hotel services may include hotel check-in or checkout, valet, housekeeping, purchasing, discounts, rewards, incentives, amenities adjustments, concierge, bell staff, or other services associated with hotel guests. Providing hotel services to hotel guests using locations determined using beacons may help improve a hotel guest experience by streamlining interactions with hotel staff and amenities and reducing the risk of inconveniences commonly experienced by hotel guests.

主权项

1. A system comprising:
a hardware memory storing account information associated with a hotel guest of a hotel; and one or more hardware processors in communication with the hardware memory and configured to:
determine a location of the hotel guest in or around the hotel based on communications between a mobile device of the hotel guest and one or more beacons in or around the hotel; andprovide guest services to the hotel guest based on the determined location.