| 摘要 |
The present invention relates to the technical field of communications. Provided are a data analysis method and device for a contact center, which are used to solve the problem in the prior art that data analysis of a contact center has low efficiency and accuracy. The method comprises: establishing a corresponding analysis template according to an analysis task, the analysis template being provided with an acquisition rule of analytical data, and the analytical data being original data required for completing the analysis task; acquiring the analytical data from a user data source by means of the analysis template; and performing semantic analysis on the acquired analytical data to complete the analysis task. The present invention can be applied to the data analysis application of a contact center. |
