DOCUMENT RECONSTRUCTION FROM EVENTS STORED IN A UNIFIED CONTEXT-AWARE CONTENT ARCHIVE

摘要

A unified context-aware content archive system allows enterprises to manage, enforce, monitor, moderate, and review business records associated with a variety of communication modalities. The system may store an information infoset derived or inferred from one or more documents representing communications according to the variety of communication modalities as interaction transcripts. An interaction transcript represents interactions between participants through the documents rather than the documents themselves allowing for derivation or inference of communication events, chronologies, and mappings to be stored in a common data structure. In one aspect, events correlation is provided between participants of communications that can be established by general time series analysis for the purposes of extracting meaningful statistics and interaction contexts and other characteristics of data. In another aspect, chronological mappings are provided of conversations between an established start and end time frame.

主权项

1. A method for reconstructing archived communications, the method comprising:
receiving, at one or more computer systems, information associated with transcripts of a plurality of interactions, each transcript generated according to a model that normalizes information associated with a plurality of communication modalities into a common information structure; determining, with one or more processors associated with the one or more computer systems, a list of events, each event indicative of an interaction between one or more participants of at least one or more communications represented in the transcripts of the plurality of interactions; determining, with the one or more processors associated with the one or more computer systems, an ordering for each event in the list of events based on hierarchical relationships between the events; and generating, with the one or more processors associated with the one or more computer systems, a snapshot reconstructing a timeline for the plurality of interactions.