Avatar Service for Multi-Channel Systems With Full-Scale Business Context Sensitivity

摘要

Handling changes in business context for a plurality of users in a multi-channel interactive information environment having a business context manager, an avatar service having a plurality of avatar service instances associated with the plurality of users, and a user information manager managing user preferences associated with the plurality of users.

主权项

1. A method of handling changes in business context for a plurality of users in a multi-channel interactive information environment having a business context manager, an avatar service having a plurality of avatar service instances associated with the plurality of users, and a user information manager managing user preferences associated with the plurality of users, the method comprising the steps of:
the business context manager receiving at least a new message or event information with a business context change for a user associated with an avatar service instance; the business context manager determining that the business context change requires a response, and that the user with which the avatar service instance is associated is not available to provide instructions to respond to the business context change; the business context manager sending a message or event to the avatar service instance associated with the user; the avatar service instance consulting the user information manager for user preferences associated with the user; and the avatar service instance using the user preferences associated with the user to respond to the business context change by sending a change on behalf of the user to the business context manager.