| 发明名称 |
METHOD FOR OPTIMAL UTILIZATION OF AN APPLICATION-CONTROLLED QUEUE FOR CALLS THAT IS PROVIDED IN A TELECOMMUNICATION SYSTEM |
| 摘要 |
A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained. |
| 申请公布号 |
US2015334232(A1) |
申请公布日期 |
2015.11.19 |
| 申请号 |
US201314651378 |
申请日期 |
2013.12.09 |
| 申请人 |
UNIFY GMBH & CO. KG |
发明人 |
Rist Claus;Glaser Martin;Volkmann Michael |
| 分类号 |
H04M3/51;H04M3/523 |
主分类号 |
H04M3/51 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. Method for optimal utilization of a queue for calls that is controlled by an application and provided in a telecommunication system, wherein each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue,
distinguished in that the call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained. |
| 地址 |
München DE |
