SYSTEM AND METHOD FOR REMOTELY DIAGNOSING AND REPAIRING A COMPUTING DEVICE
摘要
A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.
申请公布号
EP2909726(A4)
申请公布日期
2015.11.11
申请号
EP20130847823
申请日期
2013.10.18
申请人
SUTHERLAND GLOBAL SERVICES INC.
发明人
BALASUBRAMANIAN, BALAMURUGAN;KUMARESAN, NAVEEN;SANOOJ, P S;MADHAVAN, VENKATESH