Service alert messages for customer premises communication devices

摘要

A method includes providing identifying information for a customer premises communication device to a provider network, wherein the customer premises communication device is a node of a customer premises network. The method may further include registering a communication channel between the customer premises communication device and the provider network. In addition, the method may include receiving at least one service alert message from the provider network using the communication channel. The type of service alert message is selected based on the customer premises communication device.

主权项

1. A computer-implemented method comprising:
providing identifying information for at least one of a plurality of customer premises communication devices to a provider network for at least one telecommunications service, wherein the plurality of customer premises communication devices include a set top box and at least one computer connected to a customer premises network via a router; providing port mapping information to a service provider device in the provider network to register a communication channel between the at least one of the plurality of customer premises communication devices and the provider network, wherein, when performing a port mapping, the service provider device is to register the port mapping in a client registry and perform the port mapping using a routing table at the router in the customer premises network, wherein an interactive voice recognition system is configured to access the plurality of customer premises communication devices via the ort mapping; identifying a process to be implemented in association with a particular one of the plurality of customer premises communication devices; and receiving at least one service alert message in a format that is displayable by the at least one of the plurality of customer premises communication devices from the provider network using the communication channel, wherein the at least one service alert message provides instruction to respond based on a port mapping that corresponds to the particular one of the plurality of customer premises communication devices, the at least one service alert message includes service information that affects the process to be implemented at the particular one of the plurality of customer premises communication devices and the at least one service alert message is selected based on the particular one of the plurality of customer premises communication devices and at least one type associated with the service alert message.