Print management apparatus, image forming system, and non-transitory computer readable medium

摘要

A print management apparatus includes a print management unit, a storage unit, and a print controller. The print management unit acquires print information of printing processing performed by an image forming apparatus and performs management of the processing. The storage unit temporarily stores print information acquired by the print management unit. The print controller performs control such that print information that is temporarily stored is transmitted sequentially to the image forming apparatus. Even in a case where the print controller has generated, by mistake, a notification indicating completion of transmission, even though the print controller has not completed transmission of print information, the print management unit detects that there is a page that has not been printed by the image forming apparatus, on the basis of information on the progress of printing from the image forming apparatus.

主权项

1. A print management apparatus comprising:
a processor that controls the print management apparatus to implement a print management unit configured to acquire, from a host server, print data to be processed by an image forming apparatus, and receive printing progress information that indicates whether at least one page of the print data has been printed by the image forming apparatus, a print completion notification that indicates printing of the print data by the image forming apparatus is complete, and an error resolution notification that indicates resumption of suspended printing of the print data by the image forming apparatus due to an error condition suspending the printing of the print data by the image forming apparatus; a storage configured to store the print data acquired by the print management unit; and a print driver configured to transmit the print data stored in the storage to the image forming apparatus, wherein the print management unit is further configured to determine that partial printing of less than all pages of the print data by the image forming apparatus has occurred when:
the print management unit determines that the image forming apparatus is not in an error state due to the error resolution notification indicating resumption of suspended printing of the print data by the image forming apparatus,the print management unit determines that printing by the image forming apparatus is currently in progress due to absence of reception of the print completion notification indicating the printing of the print data is complete, andthe print management unit determines that printing by the image forming apparatus is currently not in progress due to a timeout of the printing progress information indicating that the at least one page of the print data has not been printed by the image forming apparatus.