| 发明名称 |
ACTIONS FOR AN INFORMATION TECHNOLOGY CASE |
| 摘要 |
Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent. |
| 申请公布号 |
US2015317594(A1) |
申请公布日期 |
2015.11.05 |
| 申请号 |
US201414266135 |
申请日期 |
2014.04.30 |
| 申请人 |
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. |
发明人 |
Reznik Leonid;Moshayev Yuri;Snapir Yariv;Dikman Michael;Noter Dan |
| 分类号 |
G06Q10/06 |
主分类号 |
G06Q10/06 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A system comprising:
an index engine to index a plurality of Information Technology (IT) data sources in an index; and an action engine to:
search the index for an IT case that matches a received IT case;identify a plurality of actions for the received IT case based on the search; andrecommend a subset of actions from the plurality of actions for the received IT case to an IT agent. |
| 地址 |
HOUSTON TX US |
