Automated Remote Transaction Assistance

摘要

A customer uses a customer device to interact with an expert using a remote device in a real-time communication session. The expert drives the interactions and can activate peripherals on the customer device to capture information, which is automatically sent from the customer device to the remote device for consumption by the expert.

主权项

1. A method, comprising:
connecting a local device to a remote device; engaging a customer operating the local device in a communication session with an expert operating the remote device; capturing information on the local device at the direction of the expert; and automatically sending the information from the local device to the remote device once captured during the communication session.