Service controller for servicing wagering game machines

摘要

Methods and apparatus for servicing wagering game machines are described herein. In one embodiment, the method includes receiving, over a wagering game network, service information originating from a wagering game machine, wherein the wagering game machine is configured to receive a wager associated with a wagering game. The method can also include, based on the service information and a service plan associated with the wagering game machine, determining a service action. The method can also include performing the service action.

主权项

1. A gaming system, comprising:
a gaming machine including a gaming cabinet, an electronic display device, and one or more electronic input devices, the electronic display device and the one or more electronic input devices being coupled to the gaming cabinet, the electronic display device being configured to display a casino wagering game, at least one of the one or more electronic input devices configured to detect a physical item associated with a monetary value that establishes a credit balance, at least one of the one or more electronic input devices configured to receive a cashout input that initiates a payout from the credit balance, the credit balance changing based on play of the casino wagering game; a memory device including a pre-determined service plan; and a service controller configured to:
identify the pre-determined service plan associated with the gaming system and stored in the memory device, the service plan including pre-determined service information that enumerates one or more services to be performed by the service controller in response to an occurrence of a designated condition;based on the service plan and the service information, determine a service action for the gaming system; andperform the service action.