MANAGEMENT SYSTEM AND CONTROL METHOD

摘要

A device management server acquires management information from a network environment of a specific customer and registers the management information on a saving unit in association with a customer identifier of a specific customer in a case where the acquired management information is not managed in the saving unit. Further, in a case where the management information has already been managed in the saving unit and the customer identifier of the specific customer is different from the customer identifier associated with the management information already managed by the saving unit, the device management server notifies the management company that a trial of the service is carried out repeatedly.

主权项

1. A management system configured to manage management information necessary for a service provider to provide a service to a customer for each customer, the management system comprising:
a generation unit configured to generate a customer identifier for identifying a specific customer when special provision of the service is started for the specific customer; an acquisition unit configured to acquire management information from a network environment of the specific customer whose customer identifier is generated by the generation unit; a management unit configured to manage the management information acquired from the network environment of the specific customer in association with the specific customer identifier in order to manage the customer to whom the special provision of the service has been implemented; a registration unit configured to register the management information on the management unit in association with the customer identifier of the specific customer in a case where the management information is acquired from the network environment of the specific customer and if the management information is not managed by the management unit; a notification unit configured to send a notification in a case where the management information is acquired from the network environment of the specific customer, if the management information has already been managed by the management unit, and the customer identifier of the specific customer generated by the generation unit is different from the customer identifier associated with the management information already managed by the management unit.