发明名称 |
METHOD FOR OPTIMUM UTILIZATION OF AN APPLICATION-CONTROLLED QUEUE FOR CALLS THAT IS PROVIDED IN A TELECOMMUNICATION SYSTEM |
摘要 |
A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained. |
申请公布号 |
EP2936790(A1) |
申请公布日期 |
2015.10.28 |
申请号 |
EP20130815689 |
申请日期 |
2013.12.09 |
申请人 |
UNIFY GMBH & CO. KG |
发明人 |
RIST, CLAUS;GLASER, MARTIN;VOLKMANN, MICHAEL |
分类号 |
H04M3/523;H04M3/51 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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