Multi-pass speech analytics

摘要

Included are embodiments for multi-pass analytics. At least one embodiment of a method includes receiving data associated with a communication, performing first tier analytics on the received data, and performing second tier analytics on the received data, where the second tier analytics determines different characteristics of the received data than the first tier analytics.

主权项

1. A method of performing data analytics in a computing system, the method comprising:
receiving audio data associated with a communication from a caller to be analyzed; performing a first analytics process by a first tier speech recognition server, the first analytics process comprising:
converting the received audio data into a phonetic transcript,determining at least one characteristic associated with the audio data to determine whether speaker identification can be determined by a second tier speech recognition server, wherein the second tier speech recognition server is configured as a speaker identification determination server, and wherein the first tier recognition server is separately located from the second tier speech recognition server, andif the determination is made that speaker identification can be determined by the second tier speech recognition server, sending first data comprising a portion of the phonetic transcript to the second tier recognition server; and performing a second analytics process on the first data by the second tier speech recognition server, different than the first analytics process, the second analytics process comprising analyzing the first data to determine the identification of the speaker.