METHOD AND APPARATUS ENABLING USER TO ESTABLISH COMMUNICATION WITH THIRD PARTY

摘要

The present invention aims to provide a method and apparatus for assisting a user to establish communication with a third party. In the present invention, a communication initiating request initiated by triggering an interaction element on a page by a user is received, and identification information of a communication mode of the user and corresponding identification information of the third party are provided to a communication providing device employing the communication mode, so as to establish communication between the user and the third party by the communication providing device. According to the scheme of the present invention, on one hand, because the communication mode between the user and the third party can be determined in real time, the communication cost of the user can be saved and even free call-back services can be provided for the user; on the other hand, because a mobile phone can automatically acquire and report the mobile phone number of the user, the operation step of establishing communication between the user and the third party is simplified; furthermore, because communication between the user and the third party is initiated when the user browses a page, data related to communication established accordingly can be worked out easily.