发明名称 SYSTEM AND METHOD OF CREATING TEXT MENU FOR CALL CENTER MENU BY SPEECH RECOGNITION
摘要 A text DB constructing system is provided to automatically convert an ARS guide line to a text by using a voice recognition API; apply tuning work and automatic editing work specialized for an ARS; convert the ARS guide line to the text for each menu; and update an APP, thereby efficiently converting a lot of international or national ARS guide lines to the text DB, and sensing/updating the change by using continuously performing a repeated search. The text DB constructing system can directly connect to a final ARS call (a proper consultant) without a lot of steps after rapidly selecting a final menu through a menu composed of the text in the APP of a smartphone.
申请公布号 KR20150116596(A) 申请公布日期 2015.10.16
申请号 KR20140041641 申请日期 2014.04.08
申请人 PARK, BEOP SANG 发明人 PARK, BEOP SANG
分类号 G10L15/26;G06F17/30 主分类号 G10L15/26
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