| 主权项 |
1. A computer-implemented method for processing email, the method comprising:
receiving a first email via an email system; storing the first email in a database system communicatively coupled to the email system; assigning the first email to a first one of a plurality of email queues, each of the plurality of email queues associated with at least one designated user-recipient, the at least one designated user-recipient having a skill set suitable for processing emails within the associated email queue; storing a first historical data and associating the first historical data with the assignment of the first email to the first one of the plurality of email queues, the first historical data including an identification of a designated user-recipient associated with the assignment to the first one of the plurality of email queues; after assigning the first email to the first one of the plurality of email queues, assigning the first email to a second one of the plurality of email queues; storing a second historical data and associating the second historical data with the assignment of the first email to the second one of the plurality of email queues, the second historical data including an identification of a designated user-recipient associated with the assignment to the second one of the plurality of email queues; and displaying an email history of the first email, the email history describing sequential assignments to the plurality of email queues and including the first and second historical data in a chronological order. |
