BUILDING CONFIDENCE OF SYSTEM ADMINISTRATOR IN PRODUCTIVITY TOOLS AND INCREMENTAL EXPANSION OF ADOPTION

摘要

A system management tool, with a risk assessment mode enabled, is executed within an execution infrastructure on a management computer system, to manage a target computer system in a production situation. When the execution of the tool reaches a risk segment which raises risk for the target system, a user is informed of at least one action to be executed in the risk segment. If the user agrees, the tool is allowed to execute in an automatic mode until an end of the risk segment is reached. Feedback is obtained from the user regarding safety of the risk segment; and the steps are repeated for a plurality of additional risk segments until the tool is deemed safe for all of the risk segments, after which the tool is transitioned from the risk assessment mode to an automatic mode of operation.

主权项

1. A method comprising:
executing a system management tool, with a risk assessment mode enabled, within an execution infrastructure on a management computer system, to manage a target computer system in a production situation; during execution of said system management tool with said risk assessment mode enabled, when said execution of said tool reaches a risk segment which raises risk for said target system, informing a user of said tool of at least one action to be executed in said risk segment; if said user agrees, allowing said tool to execute in an automatic mode until an end of said risk segment is reached; obtaining feedback from said user regarding safety of said risk segment; repeating said executing, informing, allowing, and obtaining steps for a plurality of additional risk segments until said system management tool is deemed safe for all of said risk segments; and once said system management tool is deemed safe for all of said risk segments, transitioning said system management tool from said risk assessment mode to an automatic mode of operation.