ELECTRONIC MISCELLANEOUS DOCUMENT HANDLING IN RESPONSE TO INVOLUNTARY MODIFICATIONS OF ANCILLARY SERVICES

摘要

Methods, systems, and computer program products for handling electronic miscellaneous documents in response to involuntary modifications of services. A request, which includes first data for a passenger name record, is received for a change to an airline reservation. Second data for an electronic miscellaneous document that is linked to the first data for the passenger name record is also received. A determination is made as to whether the electronic miscellaneous document can be exchanged by applying at least one exchange eligibility rule to the first data for the passenger name record and the second data for the electronic miscellaneous document. If the electronic miscellaneous document can be exchanged, an exchange of the electronic miscellaneous document is automatically processed.

主权项

1. A method of responding to a change in an airline reservation, the method comprising:
receiving a request for the change to the airline reservation at a computer system, the request comprising first data for a passenger name record; receiving, at the computer system, second data for a first electronic miscellaneous document that is linked to the first data for the passenger name record; determining, by the computer system, whether the first electronic miscellaneous document can be exchanged by applying at least one exchange eligibility rule to the first data for the passenger name record and the second data for the first electronic miscellaneous document; and if the first electronic miscellaneous document can be exchanged, automatically processing an exchange of the first electronic miscellaneous document with the computer system.