Visual translation for an IVR system

摘要

The invention is a method of creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app designed to implement the method recognizes input from the user that identifies an organization to be called, and accesses a stored representation of a corresponding IVR phone tree. The app then presents a graphical representation of all or part of the phone tree on the display of the telephone in a language that is different than the language used in the phone tree. The user can then respond by providing selective inputs that cause the app to synthesize all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized to the user's satisfaction, the user may provide additional input that the system interprets as an instruction to open a phone call and dial the synthesized number.

主权项

1. An electronic smartphone implemented method for creating a telephone dialstring, comprising the steps of:
accessing, by a computer within the smartphone, an electronic relational database comprising representations of telephone numbers and phone tree options, in which
the phone tree options are associated with the telephone numbers represented in the relational database; accepting input data to select at least one of the represented telephone numbers; accessing, based on the input, a graphical file corresponding to the phone tree; displaying on a display device of the smartphone the graphical file corresponding to the phone tree; receiving a data signal corresponding to the selection of at least one of the set of phone tree options
generated by the touching of a position on a touchscreen that is displaying at least a portion of the graphical file; and appending, by a computer within the smartphone, a bitstring associated with the selected phone tree option to a string comprising bits representing the selected telephone number to create a modified dialstring.