System and method for abstract communication

摘要

Systems and methods for providing communication between a user and at least one entity are disclosed. In one example, the method comprises receiving an entity selection input of the at least one entity, and a message from the user to the at least one entity, analyzing the selection input and the message to determine entity information and inquiry information associated with the message and the selection input, determining least one communication channel based on the entity information and the inquiry information, obtaining a response to the message via the at least one communication channel from the at least one entity, and transmitting the response to the user.

主权项

1. A method for providing communication between a user and at least one entity, the method comprising acts of:
receiving a search criteria for the at least one entity from the user through a user interface of a computer system; determining search results including one or more entities meeting the search criteria, the search results including the at least one entity; ordering, the search results based on the responsiveness of the one or more entities to past queries by users; transmitting the ordered search results to the user; receiving, by the computer system, an entity selection input of the at least one entity, and a message from the user to the at least one entity; analyzing, by the computer system, the entity selection input and the message to determine entity information and inquiry information associated with the message and the selection input; determining least one communication channel based on the entity information and the inquiry information; obtaining a response to the message via the at least one communication channel from the at least one entity; and transmitting the response to the user.