CONFIGURABLE CLOUD-BASED ROUTING

摘要

A system for adaptive cloud-based work routing comprising a work router for assigning work tasks and a routing configuration server for configuring operation or monitoring performance of a work router, and a graphical user interface for configuration of a cloud-based work router.

主权项

1. A system for adaptive cloud-based work routing, comprising:
a network-connected computing machine comprising a work router, a network-connected computing machine comprising a configuration server, a network-connected computing machine comprising a database, and a plurality of external resources; wherein the configuration server provides interactive software for management of system behavior and operation, wherein the database stores configuration information for future use, wherein the work router receives communication from the external resources, and wherein the work router sends data to the external resources.