METHODS FOR PREDICTING CUSTOMER SATISFACTION AND DEVICES THEREOF

摘要

A method, non-transitory computer readable medium and utility management computing device for obtaining data associated with one or more electric utilities from a utility monitoring system. An asset reliability score and a consumption score is determined from the obtained data associated with the one or more electric utilities. Next, a customer satisfaction score is determined for the one or more electric utilities based on the determined asset reliability score and the consumption score. The determined customer satisfaction score for the one or more electric utilities is provided. -o ct 1- n C: (n C) Inc 0aCcn C (n (n -~ C)