SERVICE MONITORING DEVICE AND METHOD OF USE

摘要

A device and method of use for monitoring, supervising, and directing service technician activity (“STA”) is provided. The invention includes an apparatus and a process employing the apparatus. The apparatus includes a service technician component and a remote user component, which can be utilized simultaneously by one or more remote users to visualize the service field and interact in real time with the service technician. The process in combination with the apparatus provides a means for greatly enhanced involvement of one or more interested parties with the STA, regardless of the location and physical/environmental conditions at the site of the STA.

主权项

1. A service monitoring device comprising:
a remote user component comprising
a first microprocessor;a first memory storing a first software package;a first power source; anda first wireless transmitter/receiver; a service technician component comprising
a second microprocessor;a second memory comprising a second software package;a second power source; anda second wireless transmitter/receiver; and a communications link, wherein the first wireless transmitter/receiver of the remote user component and the second wireless transmitter/receiver of the service technician component are electronically coupled by the communications link, wherein:
the remote component provides real-time monitoring of service technician actions transmitted from the service technician component; the service technician acquires a real-time image of the service field for transmission and visualization on the remote display by the remote user component, including documenting and archiving the images and other data; and the remote user component and the service technician component provide interaction between a service technician and a remote user in real time.