PRODUCTS AND PROCESSES FOR OPERATIONS MANAGEMENT OF CASINO, LEISURE AND HOSPITALITY INDUSTRY

摘要

In various embodiments of this invention, a suite of customized computer software applications, a linked or wireless computer network and accessory components cooperate to enhance and extend customer and employee resource management in the casino/gaming environment.

主权项

1. A real time computerized system for live poker room operations with poker tables and poker players in a physical casino including seamlessly integrating player data in a system database located within the physical casino with another database of player data outside the physical casino, comprising:
(a) at least one application software program server; (b) specialized hardware located at the poker tables to identify physical player card equipped players by a recognition of said physical player cards and conversion of stored data from those cards into computerized data for use in the system; (c) at least one computer memory with instructions executable by the said application program server to configure the server to access said system database containing player information and to access a suite of poker room software applications, the suite of poker room software applications also stored on said server and comprising at least: (d) player poker game waitlist functionality, including the ability to allow the placement of players on prioritized waitlists for poker games of their choice, (e) player seating functionality including use of the said specialized hardware at the poker tables and the ability to assign seats to poker players based upon their preferences when seats become available at poker tables, (f) player tracking functionality including the ability to compute the playing time of the poker players; (g) user interface functionality including the ability for a poker room staff users to operate the suite of poker room software on or from at least one user interface on a computing device with a display; wherein the said software is enabled to synchronize the software functions in order to provide operational efficiencies to the poker room and inclusive of database synchronization of player data.