TEXT-AUGMENTED INTERACTIVE SELF-SERVICE TERMINAL SESSIONS

摘要

Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.

主权项

1. A method comprising:
performing speech-to-text processing of an audio portion of a multimedia data stream of a live multimedia session for presentation on a Self Service Terminal (SST) to obtain text; and augmenting the multimedia data stream with the text.