Call processing and subscriber registration systems and methods

摘要

The present invention relates to telecommunications, and in particular, to systems and processes for processing telephone calls and providing telephony services. In one embodiment, a call processing system, compromises a first telephony interface configured to receive a call from a caller, a storage device configured to store a greeting, and a call answering system. The call answering system is configured to play the greeting in response to receiving the call, record a voice message from the caller, determine when the caller has completed recording the voice message, after determining that the caller has completed recording the voice message, play a prompt regarding the caller becoming a subscriber to call services provided by the call processing system, receive from the caller information used to establish a call services account, and establish a call services account for the caller.

主权项

1. A system comprising:
at least one computing device; non-transitory memory storing program instructions, that when executed by the at least one computing device, are configured to cause the system to perform operations comprising: receiving a first call from a caller intended for a user wherein the first call includes call signaling information including a phone address of the caller; playing a sales lead generation prompt to the caller; determining that the caller has entered an instruction provided at least partly in response to the sales lead generation prompt; and performing a call routing determination regarding a current availability of a call center, the call center comprising call center human operators, to take the first call from the caller, and
at least partly in response to a determination that the call center is currently available, connecting the first call from the caller to the call center, andat least partly in response to a determination that the call center is currently unavailable, playing to the caller an Interactive Voice Response menu.