| 发明名称 | Visual interactive voice response | ||
| 摘要 | An interactive voice response system receives an initial communication initiated by a remote requesting party and addressed to a numbered communications address. Based upon receipt at the interactive voice response system of the initial communication, visual data to provide to the remote requesting party as part of an integrated interactive script is determined. The visual data is provided to the remote requesting party as part of the integrated interactive script. Depending upon a preference of the remote requesting party, individual elements of the interactive script are sent to the remote requesting party iteratively based upon interaction between the remote requesting party and the interactive voice response system, or multiple individual elements of the interactive script are sent together to the remote requesting party, and individually presented to the remote requesting party based upon interaction between the remote requesting party and the interactive voice response system. | ||
| 申请公布号 | US9154622(B2) | 申请公布日期 | 2015.10.06 |
| 申请号 | US201514676155 | 申请日期 | 2015.04.01 |
| 申请人 | AT&T INTELLECTUAL PROPERTY I, L.P. | 发明人 | Li Kevin Ansia;Abella Alicia |
| 分类号 | H04M1/64;H04M3/493 | 主分类号 | H04M1/64 |
| 代理机构 | Greenblum & Bernstein, P.L.C. | 代理人 | Greenblum & Bernstein, P.L.C. |
| 主权项 | 1. A method of providing information, comprising: determining, by a processor of an interactive voice response system, based upon receipt at the interactive voice response system of an initial communication initiated by a remote requesting party and addressed to a numbered communications address, visual data to provide to the remote requesting party as part of an integrated interactive script; and providing the visual data to the remote requesting party as part of the integrated interactive script, wherein depending upon a preference of the remote requesting party, individual elements of the interactive script are sent to the remote requesting party iteratively based upon interaction between the remote requesting party and the interactive voice response system, or multiple individual elements of the interactive script are sent together to the remote requesting party, and individually presented to the remote requesting party based upon interaction between the remote requesting party and the interactive voice response system. | ||
| 地址 | Atlanta GA US | ||