| 摘要 |
A system for processing voice communications to access networked services is disclosed. The system includes a voice recognition module, a text understanding module, a pool of domain system agents, a target prospector module, and a session manager. The voice recognition module is configured to translate a voice communication into a text file. The text understanding module is configured to convert a text file into a set of logical objectives. The pool of domain system agents are associated with the networked services, wherein each one of the domain system agents is associated with one of the networked services. The target prospector module is in communications with the voice recognition module and the text understanding module. The target prospector module being configured to receive the text file translation of the voice communication and convert the text file into a set of structured logical objectives using the text understanding module. The session manager is in communications with the target prospector module and the pool of domain system agents. The session manager is configured to: receive the set of structured logical objectives from the target prospector module, determine whether the set of structured logical objectives contains the necessary information for the order manager to identify which networked service is being requested by the telephony device, and activate the domain system agent associated with the requested networked service when the set of structured logical objectives contains the necessary identification information.
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